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About Great Rivers 2-1-1

Get the help you need

At different points in our lives, we can all use a little help—whether it's parenting concerns, putting food on the table, dealing with an abusive situation, or just making ends meet. But we don't always know when—or where—to ask for that help. Great Rivers 2-1-1 is a place to make the connections that can help you find answers and prevent problems from getting more serious. Using a comprehensive resource database, 2-1-1 Information and referral specialists will listen to your concerns, help you make informed decisions and link you to the most appropriate community resources.

Call with confidence

We take the confusion and guesswork out of finding the right place to call. Our professionally maintained database of resources is updated regularly to ensure accuracy of information. By calling 2-1-1, you will receive free confidential assistance 24 hours a day, 7 days a week.

Service Area

Great Rivers 2-1-1 serves 21 counties in Southwest Wisconsin, Southeast Minnesota and Northeast Iowa.

  • Wisconsin: Buffalo, Chippewa, Crawford, Dunn, Eau Claire, Grant, Jackson, La Crosse, Monroe, Pepin, Richland, Trempealeau and Vernon counties
  • Minnesota: Houston, Fillmore and Winona counties
  • Iowa: Allamakee, Clayton, Fayette, Howard and Winneshiek counties

Great Rivers 2-1-1 also operates three Public Health Hotlines for the state of Wisconsin. These hotlines provide information regarding public benefits and other resources for women, children, and families of children with special needs statewide.

Great Rivers 2-1-1 beginnings

In the late 1970s, Gundersen Clinic (now known as Gundersen Health System) was looking for a way to put community resources at the fingertips of staff in order to better serve their patients. Out of this idea, First Call for Help was born. Within two years of rolling out the program, the decision was made to expand First Call for Help to serve the general public. With this expansion, came the addition of telephone crisis intervention services and the usage of a 24 hour phone line. Since that time, the program has continued to evolve to best meet community needs. What began as a small directory of resources has grown into a database of more than 2,300 agencies and 10,000 services throughout Wisconsin, Minnesota and Iowa.

First Call for Help officially began a relationship with the National 2-1-1 movement in 2004, changing its name to Great Rivers 2-1-1.

All 2-1-1 call centers have the following shared mission: to bring people and services together. Great Rivers 2-1-1 is proud to be a part of this mission in the Tri-state Region.

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